Apple 2019 13-inch MacBook Pro troubleshooting steps posted in a new support document outlining the details for users experiencing problems with any kind of unexpected shutdowns on entry-level 2019 13-inch MacBook Pro, with two Thunderbolt 3 ports that was introduced back in July.
What are Apple’s troubleshooting steps?
Apple’s troubleshooting steps involved making sure that the MacBook Pro has its battery level run down to below 90%, connecting it to a charger immediately, and quitting all open applications and letting the device to sleep and charge for at least eight hours.
Install Latest Version of macOS
After the process of charging the MacBook Pro for at least eight hours, users should make sure that they are running the latest version of macOS, to avoid any unexpected shut down, and if the shutdown issue persists after following these steps, then users should contact the Apple for service.
Why users experiencing the issue?
One can see, there is a fairly lengthy thread in their forums where some users experiencing the issue have gathered to try to diagnose and also troubleshoot their machines. But there are scattered reports about the shutdown issue in other discussion forums, which including Apple’s support forums.